FAQ
Questions people actually ask.
The $85 visit is here and on Home. The repair price comes after we have seen the appliance.
Do you come to Tiburon, Mill Valley, or Lafayette?
Yes. Those cities have their own pages. The zone is the East Bay Area and Marin County. We do not serve San Francisco.
How much is the service call?
The visit is $85. A technician comes to the house and diagnoses. If you go ahead with the repair, those $85 are credited toward the work. If we do not repair, the visit fee remains.
How do I find out the repair price?
We diagnose at the house, then we give you the price before any repair starts. A clogged filter and a sealed-system fault are not the same job.
Do you work on Sub-Zero, Wolf, or Miele?
Yes. Those kitchens are familiar work. If the appliance is still under the brand’s own warranty, we will say so on the phone — that visit belongs with the brand’s program. Otherwise we come to the house and repair.
Can you look at a machine another technician already opened?
Yes. Tell us that when you call. We still charge the service call.
What if the repair costs more than a new appliance?
We say so. If the part is discontinued and not available, there may be nothing honest to quote except replacement.
Do you repair microwaves at the house?
No. A microwave is the one appliance we do not take on at the house. Everything else in the kitchen and laundry, yes.
What is the warranty?
Three months on our labor and three months on parts we supply. If you already own the part, there is no warranty on the job.
Do you serve San Francisco?
No.
Where are you based?
The company is registered in Martinez. We drive the zone. Martinez is the Google pin, not the headline market.